Shipping Policy

We ship within New Zealand only. Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays). Delivery typically takes 3-5 business days via our trusted courier partners coordinated through GoSweetSpot. You'll receive tracking information by email once your order ships.

Free shipping is available on orders over $100 NZD. For orders under $100, a flat shipping rate applies at checkout.

Return and Refund Policy

We want you to love your purchase. If you're not completely satisfied, you may return unworn, unwashed items with original tags attached within 30 days of delivery for a full refund or exchange.

To initiate a return, please contact us with your order number. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds will be processed to your original payment method within 5-10 business days of receiving the returned item.

Privacy Policy

We are committed to protecting your privacy. We collect personal information necessary to process your orders, including your name, email address, shipping address, and payment details.

Your information is used solely to fulfill your order, communicate with you about your purchase, and improve our services. We do not share your personal information with third parties except as necessary to process and ship your order.

For more details, please see our full Privacy Policy.

Terms of Service

By using our website and placing an order, you agree to our terms of service. All products are subject to availability. We reserve the right to limit quantities and refuse service.

Prices are in New Zealand Dollars (NZD) and include GST where applicable. We reserve the right to update prices without notice.

Contact Us

If you have any questions about our policies, please contact us at your preferred contact method.